Above and Beyond

From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests...

Just Like Home

In his blog “Inn-Sane” last summer, Trevor Warner, president of Warner Consulting Group, said about DirecTV’s newest offering to hotels, “DirecTV is introducing the...

Keep It S-I-M-P-L-E

A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the...

2011 Innovators: Vivek Shaiva, Executive VP and CIO, La Quinta Inns & Suites

To get a step ahead of its competition, La Quinta Inns & Suites looked into the future and saw the solution in crisp, clear...

Most Popular

COVID RELIEF NOW Coalition Launches Ad Blitz, Adds New Members

WASHINGTON, D.C. — The COVID RELIEF NOW Coalition, representing major public and private sector groups across the United States, today launched a digital advertising...
September 2020

STR: U.S. Hotel Industry Performance Dips in September

HENDERSONVILLE, Tennessee—In September 2020, the U.S. hotel industry showed slightly lower performance from the month prior, according to data from STR. U.S. Hotel Performance September 2020...
Money

A Tight Ship: Hotel Operators Adapt and Survive in 2020

Faced with the greatest declines in revenue since the 1930s, U.S. hotel operators in 2020 have demonstrated their ability to adapt to difficult market...