Above and Beyond
From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests...
Just Like Home
In his blog “Inn-Sane” last summer, Trevor Warner, president of Warner Consulting Group, said about DirecTV’s newest offering to hotels, “DirecTV is introducing the...
Keep It S-I-M-P-L-E
A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the...
2011 Innovators: Vivek Shaiva, Executive VP and CIO, La Quinta Inns & Suites
To get a step ahead of its competition, La Quinta Inns & Suites looked into the future and saw the solution in crisp, clear...
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COVID RELIEF NOW Coalition Launches Ad Blitz, Adds New Members
WASHINGTON, D.C. — The COVID RELIEF NOW Coalition, representing major public and private sector groups across the United States, today launched a digital advertising...
STR: U.S. Hotel Industry Performance Dips in September
HENDERSONVILLE, Tennessee—In September 2020, the U.S. hotel industry showed slightly lower performance from the month prior, according to data from STR.
U.S. Hotel Performance
September 2020...
A Tight Ship: Hotel Operators Adapt and Survive in 2020
Faced with the greatest declines in revenue since the 1930s, U.S. hotel operators in 2020 have demonstrated their ability to adapt to difficult market...