Loyalty Is on the Decline While Customer Expectations Are on the Rise
SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...
Creating Luxury Hotel Experiences That Don’t Strain the Environment
More and more businesses are choosing to make more earth-friendly choices, and the hotel industry is not immune. More brands are rejecting the idea...
Why Wellness Tourism Should Be Part of a Destination’s Marketing Strategy
Wellness has many dimensions—physical, mental, holistic—and means something different to everyone. Regardless of how wellness takes root, it’s becoming more of a focus in...
Hotels Launch Programs to Promote Guest Health and Wellness
When on vacation, it's easy for guests to neglect their diets and health commitments. However, the prevalence of the “New Year, new me” mentality...
Uplift Partners With Club Med for Pay-Over-Time Offering
SAN FRANCISCO—Uplift announced a partnership with Club Med to provide their guests with the ability at checkout on all reservations to spread the cost...
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InterContinental Hotels Group Reports Q1 Trading Results
InterContinental Hotels Group reported its first-quarter trading results, highlighted by global RevPAR gains and significant system-wide growth. Specific highlights include the following:
● Q1 global...
Source Acquires Berman Purchasing, Inc., Expanding the FF&E Procurement Firm
Portland, Oregon-based Source announced its acquisition of 20-year-old Jupiter, Florida-based Berman Purchasing, Inc. The move creates a bicoastal women-led procurement firm with decades of...
AHLA Foundation Hosts Annual ForWard Conference to Advance Women in Hospitality
AHLA Foundation hosted nearly 1,000 attendees from across the hotel industry at the Hyatt Regency McCormick Place for the annual ForWard conference this week....
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