Guest Relations

Digital Detox: Hotels and Travel Companies Give Guests Space To Unplug

Guest Relations Christine Killion - June 25, 2019

As the world becomes more connected, so do travelers and their phones. A study from Deloitte found that Americans check their smartphones 52 times...

Soundproof Windows — soundproofing technology

Quiet Space: How Soundproofing Technology Is Stopping Noise in Hotels

Guest Relations Robin McLaughlin - June 25, 2019

Noise complaints are some of the most prominent and consistent grievances in the hotel industry. Guests worry about noisy neighbors, loud children, and sounds...

(From left) Dee Branciforte, Fischer Travel’s long-time vice president, and Stacy Fischer-Rosenthal, Fischer Travel president and founder of Fischer-Rosenthal Consulting

Fischer Travel Enterprises Launches New Hospitality Consulting Firm

Guest Relations LODGING Staff - June 24, 2019

NEW YORK—Travel and lifestyle company Fischer Travel Enterprises has created Fischer-Rosenthal Consulting to advise hotel owners, developers, and operators on property and guest experience. Founded...

Is Your Hotel Website ADA Compliant?

Guest Relations Nate Lane - June 18, 2019

While the hotel industry has largely worked at great effort and expense to meet the requirements of the Americans with Disabilities Act (ADA), website...

RLH Corporation Launches AI Virtual Agent for Central Reservations

Guest Relations LODGING Staff - June 17, 2019

DENVER—RLH Corporation announced today that the company has deployed an industry-first artificial intelligence (AI) virtual agent for central reservations to support all of its...