Texting Guests for Quick Feedback

To entice the all-important millennial demographic, hoteliers are putting their staff with the nimblest fingers to use by engaging with travelers via text message....

Ritz-Carlton Launches Worldwide Kids Program

CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean...
Alexa for Hospitality

Amazon and iHeartRadio Partner to Customize In-Room Music for Hotels

Both branded and independent hotels are increasingly adding voice-activated technology to their guestrooms. These in-room assistants can eliminate the middleman between guests and staff...
Tourist is visiting at Mong Kok night market in Hong Kong. — localized content

Creating Localized Content That Guests Will Actually Use

Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
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