Responding To a Crisis
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How should I publicly respond to a crisis at my hotel?
Fortune favors the prepared, so when...
Transitioning Staff To a New Revenue Management System
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What are your tips for training staff on a new revenue management system?
I have decided to move...
Getting the Most From Your Hotel’s Distribution Mix
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How can hotels get the most from their distribution mix?
The answer is moving from the legacy...
10 Steps From FEMA for Developing an Emergency Response Plan
FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan.
Review hazard or threat scenarios.
Review hazard or threat scenarios...
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...
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InterContinental Hotels Group Reports Q1 Trading Results
InterContinental Hotels Group reported its first-quarter trading results, highlighted by global RevPAR gains and significant system-wide growth. Specific highlights include the following:
● Q1 global...
Source Acquires Berman Purchasing, Inc., Expanding the FF&E Procurement Firm
Portland, Oregon-based Source announced its acquisition of 20-year-old Jupiter, Florida-based Berman Purchasing, Inc. The move creates a bicoastal women-led procurement firm with decades of...
AHLA Foundation Hosts Annual ForWard Conference to Advance Women in Hospitality
AHLA Foundation hosted nearly 1,000 attendees from across the hotel industry at the Hyatt Regency McCormick Place for the annual ForWard conference this week....
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