My Front Desk Staffers Do Not Get Along
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What do I do if my front desk staffers do not get along?
"Two of my front...
Transitioning Staff To a New Revenue Management System
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What are your tips for training staff on a new revenue management system?
I have decided to move...
Revisiting the Guest Journey to Combat Softening RevPAR
Here’s a piece of advice for hotel operators struggling with a slowdown in revenue growth: Rethink your definition of your guests’ journeys.
By that we...
Child’s Play: The Secret to Family Leisure Business
Any parent can tell you that the key to a successful family vacation boils down to one simple goal—keeping the kids entertained. At the...
Delivering Truly Great Customer Service Is Critical—Now More Than Ever
If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...