Hotel Pools: A Legacy Staple or a Litigation Liability?
It’s summer and both kids and adults alike are flocking to hotel pools once again. Yet the U.S. Consumer Product Safety Commission reminds us...
Getting the Most Out of Online Survey Results
Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas...
Advice for Hotel Developers from Maki Nakamura Bara
Maki Nakamura Bara, president of Chartres Lodging Group, co-founded the property redevelopment and repositioning company along with now-CEO Robert Kline. She also serves as co-chairman of Kokua Hospitality,...
How To Overhaul Sales Proposals To Win Group Business
Which proposals usually make it to a meeting planner’s short list: a proposal template full of sales clichés that is only updated with a group’s name,...
Should Hoteliers Rent Or Own Hotel Linens?
Outsourcing laundry may be a better choice for a hotel’s profitability and sustainability, but questions arise over whether it’s the right move for branding...