Capturing Real-Time Guest Feedback and Service Recovery
Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...
Creating and Managing a Single View of the Guest with Data
Not long ago, the only data that resorts collected were guest's names and emails. Today, the hospitality industry is much more interested in big...
How Hotel Loyalty Programs Started and Why They Stuck
It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer,...
Five Front Desk Face-Forward Focus Items to Drive Service Scores
Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
Four Tips for Becoming GDPR Compliant
Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting,...
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Choice Hotels Publishes 2023 ESG Report
NORTH BETHESDA, Maryland—Choice Hotels International, Inc. published its 2023 Environmental, Social, and Governance Report. The report details Choice's latest initiatives to drive sustainability across...
World of Hyatt Platform Adds More Than 700 Properties From Mr & Mrs Smith
CHICAGO—Hyatt Hotels Corporation announced that World of Hyatt is offering members access to earn and redeem at a collection of more than 700 boutique...
Lodging Econometrics: U.S. Hotel Construction Pipeline Shows Robust Growth
As seen in the Q1 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), at the end of the first quarter, there...
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