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Building Rapport with Meeting Planners in the Digital World

Building Rapport with Meeting Planners in the Digital World

When almost every client interaction has gone digital, it’s critical to add personal rapport to every faceless communication—whether email, video chat, or texting. It’s easy to move quickly through the day firing off proposal after proposal and email after email. ...

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Three Tips for Selecting the Right Brand

Three Tips for Selecting the Right Brand

Ayelet Weinstein, CEO and founder of B Hotels & Resorts, shares three tips for selecting the right brand. “Developers and owners need to explore all of their options and look at the whole package. People tend to think there is ...

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Using Art to Bridge Age Gaps Among Guests

Using Art to Bridge Age Gaps Among Guests

As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However, there is a significant trend affecting the groups: both baby boomers and millennials have been bitten ...

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What to Do If Guests Get Sick in Shared Spaces

What to Do If Guests Get Sick in Shared Spaces

In August of 2014, 100 British tourists were staying at an Egyptian resort. Many of the visitors were concerned when a buffet was served that, according to their reports, had “dirty buffet food containers, utensils, and tables.” They still helped ...

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