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Up-Front Advice about Running the Front Desk

Up-Front Advice about Running the Front Desk

Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites three pieces of advice hoteliers could use to improve front desk procedures. 1. One size does ...

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Why Outsourced Laundry Is More Common in Europe

Why Outsourced Laundry Is More Common in Europe

Whether a hotelier chooses an outsourced linen and uniform service or maintains an on-premises laundry (OPL), there is no disputing benefits that come with economies of scale. Massive wash capacity means that the cost per pound of laundry is lower, ...

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How To Prepare Hotel Staff for Active Threat Situations

How To Prepare Hotel Staff for Active Threat Situations

Today’s hotels face what can seem like endless threats—from natural disasters to terrorism and cybersecurity breaches. Jay Hart, the director of the Force Training Institute, leads a team of first responders, anti-terrorism, cybersecurity, defense tactics, and crisis management specialists to ...

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Good Advice: Operating a Brand Amidst Controversy

Good Advice: Operating a Brand Amidst Controversy

Eric Danziger, CEO of Trump Hotels, knows about operating a brand amidst controversy. He offers the following insight for hoteliers who may be in a similar position. Concentrate on running your business. “The name on your hotel doesn’t matter,” Danziger ...

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