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How To Overhaul Sales Proposals To Win Group Business

How To Overhaul Sales Proposals To Win Group Business

Which proposals usually make it to a meeting planner’s short list: a proposal template full of sales clichés that is only updated with a group’s name, dates, rates, and space; or a proposal that reflects a hotel’s and sales manager’s personality, plus ...

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Should Hoteliers Rent Or Own Hotel Linens?

Should Hoteliers Rent Or Own Hotel Linens?

Outsourcing laundry may be a better choice for a hotel’s profitability and sustainability, but questions arise over whether it’s the right move for branding and maintaining sufficient linen inventory. Linen services can be at least as effective as on-premises laundries ...

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Legal Advice to Prepare for Hurricane Season

Legal Advice to Prepare for Hurricane Season

Typical hurricane preparation advice helps you through a storm, but overlooks the headaches in the aftermath. As insurance coverage attorneys in Florida, we have represented numerous businesses and individuals in disputes with their insurance companies over claims that were improperly ...

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When to Refurbish Guestrooms

When to Refurbish Guestrooms

Hotel owners are often hesitant to refurbish their guestrooms because of the significant expense that it entails. However, refurbishment is necessary at periodic intervals to ensure that quality is maintained, brand image is secured, and guests’ expectations are fulfilled. Investing ...

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Using Mobile To Improve Traveler Loyalty

Using Mobile To Improve Traveler Loyalty

The mobile-loving tendencies of today’s consumers—particularly those in their twenties and early thirties known as the Millennial demographic—are dramatically transforming how they go about researching and booking their lodging and travel plans. Whereas travelers historically booked their vacations three to ...

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Hotels Confront the Paradox of Personalization

Hotels Confront the Paradox of Personalization

Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in the most literal definition of the term. True personalization means many different things to many different ...

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