Ask Anthony Melchiorri

Ask Anthony: Advice for Burn Out and Career Change

I’m finding myself burnt out and considering a career change. Should I stay in the hotel industry? The hospitality industry is not for everyone. You...
Arne Sorenson

Industry Establishes Arne Sorenson Social Impact Leadership Award

LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Hotel bookings - book direct - mobile tipping

Three Tips for Winning Over Guests in 2021

The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
Payment security concept

Three Things Hoteliers Should Know About Unjustified Chargebacks

Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
A couple at home uses a laptop to shop for a hotel and make travel plans.

Welcome Travelers Back with an Improved Digital Lobby

A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
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management companies

Compensation Declaration: Why the Growth of Management Company Fees Slowed in 2023

Prior research conducted by CBRE Hotels Research revealed that hotel management companies were rewarded handsomely as the U.S. lodging industry recovered from the COVID-19...
The George Hotel

The George Hotel Opens in Georgetown, South Carolina

CHARLESTON, South Carolina—The Indigo Road Hospitality Group has opened The George Hotel, a 56-key boutique property in Georgetown, South Carolina. The George represents milestones...
nashville

Knowland: Nashville Leads Meetings and Events Volume in April

ARLINGTON, Virginia—Knowland reported that Nashville saw an uptick in meetings and events in April, growing 38.0 percent year-over-year (YOY). Las Vegas continued a steady...
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