Tag: training
Transitioning Staff To a New Revenue Management System
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What are your tips for training staff on a new revenue management system?
I have decided to move...
Besting Unconscious Bias
There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the...
Awareness and Training Are Key in Combating Human Trafficking
When I first started working at the American Hotel & Lodging Association (AHLA), I received a call from a Senate office asking what our...
Three Tips for Training New Room Attendants
Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...
Four Factors for Combating Unconscious Bias
Unconscious bias is a series of quick thoughts—often stemming from a collection of learned stereotypes influenced by a person’s background, cultural differences, and their...