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Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Robot Automation

How Automated Technologies Help Hotel Humans

To say that technology has impacted hotel operations is a massive understatement. Connectivity, smart devices, and AI reign supreme, and operations today are almost...
Guest feedback study

Choosing Technology To Monitor and Manage a Hotel’s Brand Image

A hotel's brand is one of its greatest assets. It’s why many guests choose a property—they know the brand, know what to expect, and...
Adria Levtchenko

Adria Levtchenko: Building Employee Connections

Many hotels lack a connection between their departments, leading to wasteful habits and minimal communication among staff members. Adria Levtchenko, CEO and co-founder of...
Tablet in the guestroom

How Guests Are Using In-Room Tablets

Technology has permeated nearly every aspect of society today with the goal of making life easier. Following the examples of how individuals are using...
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