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Anthony Melchiorri

Ask Anthony: Advice for Working With Management Companies

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Cleaning Cart at the elevators - combat the spread of coronavirus

Reconsidering Cleaning Processes and Products With Wellness in Mind

Wellness is a top trend in hospitality, with leading organizations investing in gyms, in-room fitness programs, spas, nutrition, and more to meet guests' needs...
Guest experience

Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials

Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...
Alysha Smith

Checking In With Alysha Smith of Magnuson Worldwide

In January, Alysha Smith was appointed vice president of operations and development for Magnuson Worldwide. While Smith is the company’s youngest VP, she comes...
Bell - operations and technology

Technology-Supported Operations Leave More Time for Hospitality

Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly...