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How to Avoid Pests in Every Hotel Space

New featured amenities and extra offerings are becoming more of the standard for hospitality venues and hotels. Unfortunately, the “extras” can also mean more...
Kurt Furlong (left) and Rob Willard (right)

New Hotel Management Company Genuine Hospitality Launches With Five Properties

SAINT LOUIS—Kurt Furlong, a seasoned revenue generation expert, and Rob Willard, a multi-brand hotel operator with more than three decades of lodging experience, have...
subterranean termite swarmer

Protecting Hotels During Termite Swarming Season

Termite infestations may not be a top-of-mind issue for many lodging professionals, but that can change quickly when swarming season begins in late spring...
Front desk staffers not getting along

My Front Desk Staffers Do Not Get Along

Have a question for our experts? Submit it here. What do I do if my front desk staffers do not get along? "Two of my front...
A rendering of Queen Mary Island (Courtesy of Gensler)

Maintaining an 80-Year-Old Vessel-Turned-Hotel

The Queen Mary has had a long and rough history of exposure to the elements—from first setting sail across the Atlantic more than 80...