Tag: guest experience
Roundtable Recap: Driving the Future of Hospitality
Earlier this summer, high level executives from a diverse group of companies gathered for a roundtable hosted by revenue management solutions company IDeaS. The...
Creating Localized Content That Guests Will Actually Use
Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
Hotel General Managers Share Three Trends of 2019
North Palm Beach, Fla.—Driftwood Hospitality Management (DHM), a North Palm Beach-based hotel management company that operates 70 hotels throughout the United States and Costa...
Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Ask Anthony: Incorporating Technology Without Losing the Personal Touch
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...