Tag: guest experience
How Hoteliers Can Maximize Revenue and Engagement Along the Entire Guest Journey
As the hotel industry emerges from the COVID pandemic, it’s clear that the desire for travel has not diminished these past two years. However,...
Rest and Relaxation: Enhancing the Guestroom Sleep Environment
Getting a good night’s sleep is important to our well-being. It recharges us and provides us with energy to face the new day. But...
Building Relationships: Creative Ways to Impact Customer Retention
Hospitality was one of the industries hardest hit by pandemic shutdowns, travel restrictions, and canceled events. As demand returns for leisure travel, events including...
IHG Hotels & Resorts Launches Bookable Turn Up Service in NYC
ATLANTA—IHG Hotels & Resort’s voco hotels launches new bookable Turn Up Service rooms in New York City. The limited-edition rooms will provide guests with...
Secure Entry: Advances in Access Control Technology Enhance Hotel Security and Guest Experience
Hotel technology that puts more control into guests’ hands is on the rise as travelers seek out greater convenience and hoteliers invest in ways...