Tag: guest experience
The Crossroads of COVID Safety and Guest Experience in Hotel Tech
The resilience hoteliers, tech vendors, and venue operators have shown since the beginning of the COVID-19 pandemic will be the topic of future case...
Five Things to Know About Rethinking Hotel Fitness Facilities
When every guest checks in, they have a multitude of wants: exceptional service, restful sleep, clean rooms, and more. Tech and app-driven convenience can...
Three Things Hoteliers Should Know About Personalizing Guest Experiences
Hoteliers often pride themselves on providing a positive guest experience. Much of that discussion focuses on the on-property experience. While on-property happenings are certainly...
Saving Energy Without Sacrificing Guest Comfort
Guestrooms in economy, mid-range, and luxury hotels must achieve, at minimum, a pleasant guest experience and compliance with the applicable energy codes. Code compliance...
J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...