Hotel Zephyr Adopts ALICE Platform

NEW YORK—ALICE, a SaaS platform that completely connects all service departments within a hotel and connects the guest to the property, announced that Hotel Zephyr, one of San Francisco’s newest boutique hotels, has adopted its ALICE STAFF solution.

Hotel Zephyr is the first property in Davidson Hotels & Resorts’ new lifestyle & luxury collection, Pivot Hotels & Resorts. ALICE STAFF is the only complete, easy to use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.

By better connecting hotel associates, ALICE STAFF is helping Hotel Zephyr enjoy cost savings and take better care of its guests at the same time.

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“We’re delighted to announce our partnership with Hotel Zephyr, one of the most exciting and innovative hotels to arrive on the San Francisco scene in a very long time,” said Alex Shashou, ALICE’s co-founder and president.

“In today’s marketplace, hotels are challenged not only to take care of guests who want service delivered quickly and seamlessly; but also to keep costs under control in the face of pressures from distribution and lodging intermediaries that cut into a hotel’s bottom line. We have created a way to do it—a seamless, efficient operations platform connects all points inside the hotel to simplify hotel operations and make them more cost-effective. Our ALICE STAFF product connects all points inside the hotel in real-time—helping Hotel Zephyr realize significant cost efficiencies, and make life better for hotel staff as well as guests. We are happy to be working with Hotel Zephyr and Pivot Hotels & Resorts.”

“We are delighted to partner with ALICE, such an exceptional platform that helps our staff work more closely and efficiently with one another,” said Jill Plemons, director of sales & marketing at Hotel Zephyr. “This new collaboration affords our team the opportunity to connect with guests on a deeper level and take extra care in ensuring they always receive the highest standard of personalized service, which is a top priority.”