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security culture

Building a Security Culture: The Most Basic Best Practice Is to Train All Staff...

Discussions of guest expectations in today’s hotel industry often involve aspects such as hyper-personalization, digital transactions, guestroom entertainment, wellness, and sustainable practices. Perhaps because...

Prepping for Budget Season: Preventing Phone Systems From Breaking the Bank

There’s more happening in the fall than football. Budget season is looming, and it’s a time when everyone goes to the mat to decide...
paid parking

6 Strategies to Leverage Paid Parking

Hotels have always taken a strategic approach to selling rooms to drive demand and optimize room revenue. They should be taking that same approach...
legal environment

Lodging’s Legal Environment: Two Cases That Illustrate the Vital Importance of Reasonable Care by...

Hoteliers understand that they work in an environment fraught with legal implications, multiplied by myriad municipal, state, and federal statutes and regulations. Large hotel...

5 Reasons Travelers Buy Insurance: Understanding the Potential Misfortunes

Planning a trip without insurance can result in some costly and rather unfavorable outcomes for travelers. The truth is that it can be common...
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DiamondRock Hospitality Completes Sale of Westin Washington, D.C. City Center

BETHESDA, Maryland—DiamondRock Hospitality Company announced that on Feb. 19, 2025, it completed the sale of the 410-room Westin Washington, D.C. City Center for a...

AHLA: Nearly Two-Thirds of Hotels Report Staffing Shortages

WASHINGTON—Hotels’ efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65 percent)...

CBRE Forecast Shows RevPAR to Increase in 2025

DALLAS, Texas—CBRE forecasted that revenue per available room (RevPAR) will continue to grow in 2025, as urban locations continue to outperform due to improved...
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