Six Missteps to Avoid When Capturing and Actioning Guest Feedback
In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
Four Eco-Friendly Ways to Weather-Proof Hotels
The hospitality industry has more considerations when constructing buildings than any other industry. Hotels need to cater to their guests on many different levels,...
Hotel Linens: What Do Guests Really Want?
When choosing a hotel, consumers prioritize other factors over sheets and linens, but they do notice them and have opinions about how they are...
Managing Potentially Damaging Online Reviews
In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a...
Ask Anthony: Better Serving Guests with Mobility Needs
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
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Compensation Declaration: Why the Growth of Management Company Fees Slowed in 2023
Prior research conducted by CBRE Hotels Research revealed that hotel management companies were rewarded handsomely as the U.S. lodging industry recovered from the COVID-19...
The George Hotel Opens in Georgetown, South Carolina
CHARLESTON, South Carolina—The Indigo Road Hospitality Group has opened The George Hotel, a 56-key boutique property in Georgetown, South Carolina. The George represents milestones...
Knowland: Nashville Leads Meetings and Events Volume in April
ARLINGTON, Virginia—Knowland reported that Nashville saw an uptick in meetings and events in April, growing 38.0 percent year-over-year (YOY). Las Vegas continued a steady...
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