Recovery After Tragedy: Effective Crisis Management
When Dan Donahue, vice president and managing director of The Lenox Hotel in Boston, left for work last April 15, a crisis was the...
Spring Cleaning: Complete Those Often-Overlooked Tasks
April is the ideal month for housekeeping departments to focus on those projects that often go overlooked most of the year. Now that winter...
5 Factors to Consider When Courting Spring Breakers
From March through mid April, hundreds of thousands of college students flock to warmer climates for a weeklong escape from the winter doldrums and...
New Fundamentals of Hotel Development
Getting a new hotel project off the ground has always been a painstaking process, and the slow economic recovery hasn’t made it any easier....
The Accessibility Puzzle: Navigating ADA Requirements
In the years since the passage of the Americans with Disabilities Act of 1990, the lodging industry has faced many hurdles—and many opportunities—in implementing...