The Importance of Data Scientists in Customer Loyalty
Customer loyalty is at the top of most—if not all—of the big hotel companies’ priorities. These companies’ efforts to improve and enhance loyalty have...
Virtual Reality: A New Hotel Amenity
From underwater adventures to first-person shooting games, hotel guests can now experience a range of virtual reality scenes at The Viceroy Group’s Hotel Zetta...
Wyndham Rewards Surpasses 50 Million Members
SHANGHAI—Wyndham Rewards, the award-winning, critically-acclaimed, guest loyalty program of hotel giant Wyndham Hotel Group, has announced it has surpassed 50 million members worldwide, marking...
Travelers Expecting Better Choices in Loyalty Redemption
SAN FRANCISCO—A survey of over 1,000 airline and hotel loyalty program members across the U.S. from Collinson Latitude, part of Collinson Group, reveals that...
Kimpton Hotel Palomar Philadelphia Expands Pet Program
PHILADELPHIA—Kimpton Hotel Palomar Philadelphia’s visiting pet program with local, no-kill shelter Saved Me has been so popular, that it is being expanded to the...
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Controlling Utility Costs: Volatile Market Conditions Call for a Focus on Contracts and Energy...
Over the past four years, utility costs at U.S. hotels have increased at a pace greater than total operating revenue. As a result, utility...
The Bentley Hotel Southampton to Join JdV by Hyatt Brand
CHICAGO, Illinois—Hyatt Hotels Corporation announced The Bentley Hotel Southampton has officially joined the Hyatt portfolio as an affiliated hotel, in collaboration with Bijal Hospitality,...
Gale Miami Hotel and Residences Partners With Stayntouch
BETHESDA, Maryland—Stayntouch announced a new partnership with Gale Miami Hotel and Residences, a 51-story, 688-room hybrid apartment/hotel in downtown Miami, Florida, set to open...
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