The Value of Tiered Hotel Loyalty Programs

Tiered loyalty programs create ways for hotels to utilize guest data and deploy targeted outreach efforts that build long-term customer commitment.

Hotels Elevate Guest Experience With Resort Amenities

Unlike hotels, which often see guests check in and check out in less than 24 hours, resorts are tasked with creating a positive guest...

Trump Gets Into the Wellness Game

In the past year, plenty of hotel brands took initiative and launched wholesome food and lifestyle options for travelers who want to keep up...

Getting to the Points

Last October, Deloitte and Touche surveyed more than 4,000 travelers to assess customer loyalty in the hotel industry. The results revealed that loyalty programs...

Aloft Brand Debuts in Silicon Valley

STAMFORD, Conn.—Starwood Hotels & Resorts Worldwide announced that its Aloft brand has debuted in Cupertino, Calif. Aloft Cupertino is the brand's third hotel in...

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Red Roof President Andrew Alexander Reflects on this Year’s Brand Conference

Earlier this month, Red Roof hosted its 2019 Brand Conference in Nashville, Tenn. LODGING caught up with Red Roof’s president, Andrew Alexander, to talk...

Pest Management in Pet-friendly Hotels

Guest expectations continue to rise in the hospitality sector. Consumers not only want to have a luxurious travel experience, they also want to bring...
Noble House Hotels

Noble House Completes $21M Renovation at Hilton San Diego Resort & Spa

San Diego - Noble House Hotels and Resorts, Ltd., a hotel ownership and management group, has completed a $21 million renovation of the Hilton...

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