Motivating Employees To Improve Customer Service
Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for...
Westin Introduces Sleep Sensor Wearable-Lending Program
STAMFORD, Conn.—In celebration of the 15th Anniversary of the Heavenly Bed and the brand’s commitment to a great night’s sleep, Westin Hotels & Resorts...
Hotel Brands with Most Loyal Guests Identified
New York-based research company Brand Keys has released its 21st annual Customer Loyalty Engagement Index, which examined 35 hotels across the economy, midscale, upscale,...
Hyatt Adds Thompson Hotels To Loyalty Program
CHICAGO—Hyatt Hotels Corporation announced the introduction of Thompson Hotels as the first former Two Roads Hospitality LLC brand to join the World of Hyatt...
J.D. Power: Travel Industry Apps Lag in User Satisfaction
COSTA MESA, Calif.—As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short...
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An Inside Look at Mattresses: Delving Into the Technology Prior to Procurement
A high-quality mattress promotes the restful sleep that is one of the fundamental offerings of the hotel industry. But even top-tier mattresses eventually need...
Accor Releases Q1 2024 Results
The first quarter of 2024 demonstrated the hotel demand in all Accor Group regions and segments. Operating performance indicators (RevPAR and portfolio growth) are...
Hilton Garden Inn Atlanta East/Stonecrest Completes Renovation
STONECREST, Georgia—Artemis Hotel Group announced the completion of a full-scale renovation for the Hilton Garden Inn Atlanta East/Stonecrest, located in Lithonia, Georgia.
The 110-room property...
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