Revised Training Program Highlights Service Strategies for Travelers with Disabilities
Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...
Three Ways Hotels Can Deepen Connections With Guests
Sometimes the lodging industry can feel like an epic battle between David (small independent hotels) and Goliath (mega-chains with recognizable logos and uber-deep pockets),...
Four Guidelines for Managing a Successful Hotel Renovation While Keeping Doors Open
The reasons for renovating a hotel can vary—repositioning the brand, adding capabilities that make the property more competitive, conducting post-disaster repairs, or simply adhering...
Catering to Kids in Hotel F&B
Frozen mozzarella sticks, store-brand macaroni and cheese, overcooked mini burgers, bland spaghetti with butter — kids' menu items served on nondescript white plates are...
Creating Localized Content That Guests Will Actually Use
Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
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Having a Positive Impact
Before joining OUTRIGGER Hospitality Group, I had the privilege of working in public relations for the company.
Why Alternative Capital Is Key to Unlocking New Development
Securing financing for hotel development continues to remain challenging. Traditional lenders continue to scale back, and those still active are offering significantly lower loan-to-value...
Country Inn & Suites by Radisson Brand Increases Revenue Year-Over-Year
NORTH BETHESDA, Maryland—Choice Hotels International, Inc. has grown the performance of Country Inn & Suites by Radisson in the two years since its combination...
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