How Much Guest Data Do You Have a Right to Use?
Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide...
3 Ways to Show Appreciation to Housekeeping Staff
Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods...
Keys to Upgrading a Rough-Around-the-Edges Property
Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then...
Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property
While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure...
Ask Anthony: Is Airbnb Hurting Hotels?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
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Leaning In: TPG’s Perelmuter Oversees Host of Changes, New Initiatives
With its acquisition of Marshall Hotels & Resorts just over two years ago, TPG Hotels & Resorts entered a new era. A host of...
Hilton Partners With ResortPass for Day Pass Packages
MCLEAN, Virginia—Hilton announced a partnership with ResortPass, bringing day pass packages to participating Hilton properties across the Americas. Catering to the expanding segment of...
Accor to Open First U.S. Handwritten Collection Property in San Francisco
SAN FRANCISCO, California—San Francisco will become the first destination in the United States for one of Accor’s newest brands, Handwritten Collection. Owned and operated...
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