Implications of the Rising Cost of Customer Acquisition
On a superficial level, the implications of the rising costs of customer acquisition are easily identified. Increased costs lead to a decline in profitability,...
Accounting for the Gap Between Guest-Paid, Hotel-Collected Revenue and COPE Revenue
Hoteliers have traditionally evaluated performance based on a variety of metrics across the industry, the common denominator being hotel-collected revenue, most similar to P&L...
Circumstances That Could Lead To Accusations of Price Gouging
Earlier this year, when wildfires in California began to spread and grow to out-of-control proportions, thousands were forced to evacuate. Some stayed with family...
The Challenge of Streamlining Supplier Invoice Payments
When it comes to receiving invoices from suppliers—regardless of whether a hotelier runs a small bed and breakfast or a large, multinational hotel chain—suppliers...
Conversion is King For Marketing and Loyalty Initiatives
For all the fanfare that accompanied the start of brands’ campaigns a year and half ago, hotel CEOs’ public discussion of the success of...
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Choice Hotels Publishes 2023 ESG Report
NORTH BETHESDA, Maryland—Choice Hotels International, Inc. published its 2023 Environmental, Social, and Governance Report. The report details Choice's latest initiatives to drive sustainability across...
World of Hyatt Platform Adds More Than 700 Properties From Mr & Mrs Smith
CHICAGO—Hyatt Hotels Corporation announced that World of Hyatt is offering members access to earn and redeem at a collection of more than 700 boutique...
Lodging Econometrics: U.S. Hotel Construction Pipeline Shows Robust Growth
As seen in the Q1 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), at the end of the first quarter, there...
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