Steve Joyce on the Issues Facing Franchising
All hell is breaking loose in the franchise world, but it’s made for an exciting year thus far for Choice Hotels CEO Steve Joyce,...
Starwood’s Digital Initiatives Connect with Guests
If you’re looking to get your guests’ attention, smartphones can be a good place to start. More than ever, guests are turning to mobile...
3 Ways to Show Appreciation to Housekeeping Staff
Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods...
Guests Set Bar High for Premium Spirits, Craft Cocktails
There was a time when hotel cocktail lounges conjured up visions of business travelers sitting at dimly lit tables, sipping scotch and soda with...
Park Hyatt Returns to New York
At the Park Hyatt New York grand opening last week, Hyatt Hotels Corp. President and CEO Mark Hoplamazian expressed confidence that the hotel would...