Transitive Check-In Stations Bring Guests into the Future

Traditional check-in desks are slowly becoming part of the past. Transitive check-in stations are revolutionizing the way guests are welcomed to a hotel or...

How 70 Years Have Shaped Best Western

Over the course of 70 years, it would be easy for a major hotel chain like Best Western to grow stale. But for CEO...

Check Out the Lobby at Boston Park Plaza

Owned by Sunstone Hotel Investors and managed by Highgate Hotels, the historic Boston Park Plaza recently completed a multi-year, $100 million renovation and restoration...

Heart of the House Tours Show Hospitality’s Importance

There’s no question in our line of work that the people—both the hardworking professionals and the guests we all serve—are the heart and soul...

Wyndham Conference Helps Execs ‘Connect’

Yesterday, approximately 6,000 Wyndham hoteliers converged at Mandalay Bay Hotel & Casino in Las Vegas for Wyndham Hotel Group’s 2016 Global Conference. The theme...
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Launchpad for Success: The Heightened Priority of Effective Onboarding and Training for New Associates

Newly hired on-property staff, from the general manager to front-line employees, will be directly responsible for the guest experience, and laying the foundation for...
Hilton San Antonio Hill Country

Hilton San Antonio Hill Country Completes Renovation

SAN ANTONIO, Texas—Hilton San Antonio Hill Country announced the completion of an extensive renovation project, marking a new era of hospitality for the property....
Sandbourne Santa Monica

Sandbourne Santa Monica, Autograph Collection Opens

SANTA MONICA, California—Crescent Hotels & Resorts announced the opening of the Sandbourne Santa Monica, Autograph Collection. With an emphasis on engaging all five senses,...
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