Designing for the Digital Native: Generation Z
While marketers across all industries have focused heavily on attracting millennials, another generation of consumers is coming of age. The oldest members of this...
Transitive Check-In Stations Bring Guests into the Future
Traditional check-in desks are slowly becoming part of the past. Transitive check-in stations are revolutionizing the way guests are welcomed to a hotel or...
How 70 Years Have Shaped Best Western
Over the course of 70 years, it would be easy for a major hotel chain like Best Western to grow stale. But for CEO...
Check Out the Lobby at Boston Park Plaza
Owned by Sunstone Hotel Investors and managed by Highgate Hotels, the historic Boston Park Plaza recently completed a multi-year, $100 million renovation and restoration...
Heart of the House Tours Show Hospitality’s Importance
There’s no question in our line of work that the people—both the hardworking professionals and the guests we all serve—are the heart and soul...