Defining the 2019 Hotel Lobby
In today’s experience-driven world, one size no longer fits all. Guests want hotels to pay close attention to their individual needs and desires. To...
Responding To a Crisis
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How should I publicly respond to a crisis at my hotel?
Fortune favors the prepared, so when...
Creating the Future at RLH Corporation’s 2018 Conference
On Monday, approximately 1,000 RLH Corporation franchisees gathered at the Mirage in Las Vegas for the company’s 2018 Conference. This three-day event encompassed educational...
Hospitality Leadership Program Gets High Grades From Grads
Peggy Berg is director of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry....
Four Companies Innovating Hotel F&B in 2018
A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...