Greeting Guests with Gifts
Greeting guests with a little something extra at check in is one of the easiest—and surest—ways to make them feel welcome and foster loyalty....
Creative Ways to Keep Employees from Jumping Ship
There is a proven link between loyalty programs and customer satisfaction. And just as guests respond well to encouragement to remain loyal, so do...
Environmentally Friendly Techniques to Keep Pests Away
Guests should never worry about pests during their hotel stay, and if you take the right approach to preventative control, they never will. Integrated...
Revenue Experts on Preparing for the Next Downturn
Industry leaders discussed how hoteliers should prepare for the next economic downturn at HSMAI’s Revenue Optimization Summit in June. Here’s what they had to...
Private Equity
Private-equity firms act as an investment vehicles for institutions and wealthy individuals looking to gain an ownership stake in a range of different properties...
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Ask Anthony: Guest Experience Slippage Amid Staffing Difficulties
Due to staffing issues and difficulties finding the right talent, the level of guest experience is slipping from what we used to offer at...
AAA: 43.8 Million Travelers Expected to Go 50 Miles or More for Memorial Day...
WASHINGTON, D.C.—AAA projects 43.8 million travelers will head 50 miles or more from home over the Memorial Day holiday travel period. This year’s total...
Knowland Adds Sub-Market Filter to Its Search and Dashboard Functions
ARLINGTON, Virginia—Knowland announced an advanced data enhancement, Sub-Market Filter, to its popular Market Snapshot Report. The new filter was added to Knowland search and...
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