LAS VEGAS—Caesars Entertainment debuts new self check-in kiosks at its Las Vegas Resorts, beginning with The LINQ Hotel & Casino, Flamingo Las Vegas, and Caesars Palace. This is the first fully-integrated self check-in program in Las Vegas that incorporates email, text, web, mobile app, and kiosks, completely reinventing the way guests arrive and begin their stay.
Visitors to Las Vegas often cite wait times as one of the most frustrating aspects of their trip; with long lines at the front desk the most inconvenient as they stand in the way of the guests beginning their trip, whether they are here for work or for pleasure. Caesars Entertainment’s rollout of its new kiosk program is the latest stage in a technology solution to completely automate the check-in process, eliminating wait times.
“As the owner and operator of our resorts, we have the capability of providing our guests with the latest in innovation and hospitality-focused technology, offering a more social and integrated experience,” said Tariq Shaukat, executive vice president and chief commercial officer of Caesars Entertainment. “The launch of self check-in now joins the ranks of already successful innovation for our resorts such as eKey keyless entry at The Cromwell and our ‘play by Total Rewards’ app.”
Upon arrival, guests can now proceed immediately to the check-in kiosk to begin their check-in process, verifying their IDs and taking payment information right at the machine, and either receive a printed key if their room is ready, or if it is not set up, receive an alert to return when their room becomes available. Additionally, guests who book their reservation directly through Caesars.com have the ability to begin their check-in process at home, either through the web or through Caesars Entertainment’s “play by Total Rewards” mobile application, and receive a notification to proceed to the kiosk to get their keys when their room is ready.
Combining online, mobile, and kiosk options to develop a unique and new hospitality experience, the innovative program provides guests with the convenience of checking in or checking out anytime, anywhere. A modern Las Vegas resort created with the connected traveler in mind, The LINQ Hotel & Casino served as the ideal location to start reinventing the traditional check-in experience.
Boasting new functionality and multiple key dispensers, these are currently the only kiosks that can print various types of hotel keys with a maximum level of security and safeguards. Another feature of this program is that if their room is not available at the time of check-in, guests will automatically receive an email when it is ready, since the technology is integrated with the hotel management system.
