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Robin McLaughlin

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The Rossi Hotel

A Bygone Era: The Rossi Hotel

For more than a decade, the Palm Springs, Calif.-based San Guiliano Hotel was renowned for its unique suites and mountainside views. In February 2017, following a period of renovations, the San Guiliano reopened its...
automating the front desk

Automating the Front Desk

Whether through a kiosk, the internet, or a mobile device, self check-in for hotel guests is starting to lighten the load for front desk associates around the world. As this trend catches on, many...
TwentyFourSeven Gary Gray - management companies

A Word from Gary Gray of Twenty Four Seven Hotels

In January, Gary Gray was named chief investment officer of Newport Beach, Calif.-based Twenty Four Seven Hotels. Gray, who brought to his new position years of experience in the industry, shared with LODGING how much...
conversion

Driving Customers to Direct Bookings

Partnering with an OTA can be both a beneficial and hindering experience to a hotel’s operations—the battle for driving customers to book directly is a competitive conflict that hotels have been fighting for years....

Hilton Garden Inn’s F&B Enhancements

At AAHOA this week, Hilton is making some big announcements regarding the F&B program for Hilton Garden Inn. John Greenleaf, SVP and global head of the brand, spoke with LODGING about the brand’s new...