Robin McLaughlin
Robin McLaughlin is senior editor of LODGING.
Are Guests and Hotels Ready for Chatbots?
Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an...
Hotel del Coronado Joins Hilton’s Curio Collection
Hotel del Coronado, a historic property located along the Pacific Coast in Southern Calif., will celebrate its 130th anniversary by joining the Curio Collection...
Poppin’ Panels: Bold Acoustic Design
Acoustical panels have traditionally been designed to be very unobtrusive. However, some companies are moving away from beige panels that blend into the walls...
Checking Out The Plymouth Hotel
Inspired by classic Miami Beach culture and glamour, the reimagining of the Plymouth Hotel emulates the property’s original 1940s architecture and design. During the...
A Bygone Era: The Rossi Hotel
For more than a decade, the Palm Springs, Calif.-based San Guiliano Hotel was renowned for its unique suites and mountainside views. In February 2017,...