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Mark Young

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Mark Young, Ph.D., is director of the Hospitality Industry Archives at the Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston.

How Women Became More Than Half of the Hospitality Workforce

In a nation seeking parity between male and female workers, lodging has proven to be a success story. According to a 2014 report from the National Bureau of Labor Statistics, the hospitality labor workforce...
Hotel notepad

The Evolution of the Hotel Notepad

Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play, and one oversight could cause scores of issues. That’s why...

John B. Goins Set the Industry Standard for Hotel Wait Staff

In the late 19th century and early 20th century, American hotels and their dining rooms served as the social, business, and entertainment centers for many communities. The operation of these on-property restaurants was a...

How M.K. Guertin Defined Best Western’s Mission

Long before the inception of TripAdvisor and GPS, travelers relied on word-of-mouth recommendations, print directories, and guidebooks to find the right place to lay their heads. As early as the 1920s, motel owners began...

How Westin Originated from Operation Rather than Ownership

It all started with a chance meeting in Yakima, Washington. The year was 1930, and S.V. Thurston, a one time acrobat who found owning hotels to be a safer, more profitable line of work,...
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