Home Authors Posts by Mark Young

Mark Young

Avatar
15 POSTS 0 COMMENTS

Mark Young, Ph.D., is director of the Hospitality Industry Archives at the Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston.

John B. Goins Set the Industry Standard for Hotel Wait Staff

In the late 19th century and early 20th century, American hotels and their dining rooms served as the social, business, and entertainment centers for many communities. The operation of these on-property restaurants was a...

How M.K. Guertin Defined Best Western’s Mission

Long before the inception of TripAdvisor and GPS, travelers relied on word-of-mouth recommendations, print directories, and guidebooks to find the right place to lay their heads. As early as the 1920s, motel owners began...

How Westin Originated from Operation Rather than Ownership

It all started with a chance meeting in Yakima, Washington. The year was 1930, and S.V. Thurston, a one time acrobat who found owning hotels to be a safer, more profitable line of work,...

How Kemmons Wilson Transformed Lodging

On August 17, 1968, Kemmons Wilson, the founder of Holiday Inn, opened the chain’s 1,000th location in San Antonio, Texas. In the 16 years since Wilson launched the brand with his first property in...

The First Hilton Renaissance

Financially successful and expanding, in 1949 Hilton Hotels was a company on the rise in an industry still struggling from the bleak days of the Great Depression. Founder Conrad Hilton was on the verge...