SAN FRANCISCO — Duetto, provider of revenue management software (RMS) for the hospitality industry, announced the results of its second annual Trends & Predictions Survey. The Duetto Outlook & Trends 2023 Survey has shown that business and corporate are the two segments most revenue teams will focus on for the year ahead.
“We surveyed hoteliers and revenue professionals from around the world and talked with
industry experts to get their outlook on what 2023 may bring. Changes in guest behavior, staffing challenges, and new technological innovations are all shaping the hospitality industry—making it more agile, adaptable, and stronger,” said David Woolenberg, CEO, Duetto.
Optimizing Business Mix
When asked how they planned to optimize business mix in 2023, the top five responses were:
- Group business: 59.5 percent
- Corporate business: 51.9 percent
- Channel management: 48.1 percent
- OTAs: 38 percent
- Tour operator, wholesale, FITs: 30.4 percent
Other respondents also cited growing revenue per guest, segmentation, and length of stay as important factors for revenue management in 2023.
Biggest Challenges
While business travel is tipped to return in 2023, many are already stating that it probably won’t return to 2019 levels. This may explain why business travel also topped the list of biggest challenges for the hotel industry in 2023.
The top challenges, as identified by those taking the survey, were:
- Business travel: 60.8 percent
- Staffing: 55.7 percent
- Increased costs: 53.2 percent
- Government restrictions: 45.6 percent
- Lead times: 43 percent
- Cancellations: 36.7 percent
Tech Investment
The Duetto Outlook & Trends 2023 Survey also gauged market sentiment in terms of technology investment.
Of those surveyed, 82.3 percent were already using a revenue management system (RMS). Of those not using an RMS, 71.4 percent planned to invest in revenue management technology in 2023.
Looking back on tech investment in 2022, 72.2 percent said their hotel tech spend had either increased or stayed the same. Looking ahead, 60.8 percent expected their hotel tech spend to increase in the next three years.
Survey Methodology
The survey included input from revenue managers, property-level and corporate-level directors of revenue management, revenue consultants, revenue and distribution analysts, and property general managers.
Most respondents (51.9 percent) worked in leisure hotels, but there was also good representation from business hotels, casino resorts, and hostels.
Geographically, respondents came from North America (39.5 percent), Europe (21.1 percent), Latin America (21.1 percent), APAC (14.5 percent), and the Middle East & Africa (3.9 percent).
Duetto conducted this survey among its software users and other hospitality industry professionals including revenue consultants and educators from across the globe from December 1, 2022, to January 16, 2023.
