CHICAGO— Hyatt Hotels Corporation today announced plans to offer free Wi-Fi at all Hyatt hotels worldwide. Starting in February 2015, guests will be able to access free Wi-Fi on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guestrooms and social spaces.
“Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation,” said Kristine Rose, vice president of brands for Hyatt. “Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it.”
Hyatt hotels across many brands have long offered Wi-Fi at no charge to guests in several of its brands and to elite members of the Hyatt Gold Passport loyalty program. Expanding free Wi-Fi is part of Hyatt’s ongoing focus to make the guest experience more seamless.
“Our colleagues are committed to not just listening to what our guests say, but understanding their real needs. This practice has already brought us new ways to make a guest’s stay more personal and seamless, from expedited check-in methods to easier ways for guests to make requests,” Rose said. “Today, people consider smartphones just as important as their car, and more important than television or coffee. Travelers feel out of sync with their lives when they can’t freely connect. Giving free Wi-Fi without a catch will enable us to continue innovating the guest experience to help people be more productive and stay better connected to colleagues, friends, and family.”
Where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium Wi-Fi service.