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Ask Anthony: Making Your Hotel Stand Out

Ask Anthony: Making Your Hotel Stand Out

Anthony Melchiorri, host and creator of Travel Channel’s Hotel Impossible and Five-Star Secrets, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. How can I make my hotel stand out from the ...

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A Quirky Approach to Group Business

A Quirky Approach to Group Business

On a street corner in downtown Richmond, Va., Quirk Hotel, a Destination Hotel, lives up to its name. Showcasing local curiosities such as obscure art and artisanal eats, the Richmond-centric, 74-key property breaks away from the confines of brand-bound uniformity ...

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How Employee Feedback Can Help Hoteliers

How Employee Feedback Can Help Hoteliers

Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there are different types of feedback. Customer feedback is most commonly discussed and used, while employee feedback ...

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Keeping HVAC Systems in Top Working Order

Keeping HVAC Systems in Top Working Order

Because they’re found in almost every hotel room, maintaining HVAC systems should be a priority for hoteliers, housekeeping, and maintenance staff. According to Don Fort, a national quality and training manager for LG, an HVAC system can last up to ...

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How Young GMs Manage Their Staff

How Young GMs Manage Their Staff

Regardless of their age, most general managers have long to-do lists each day to keep their hotels running smoothly. But when a young professional earns the title at an early stage in their career, the role comes with a unique ...

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How Hotels Can Build a Local Market Base

How Hotels Can Build a Local Market Base

The most important distribution channels you have are walk-up, direct, and drive-by business from your local market. The strongest performing hotels shoot for at least 50 percent via direct local. Here’s how to do it. There’s an old rule called ...

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