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Four Ways to Build Guest Loyalty at Independent Hotels

Four Ways to Build Guest Loyalty at Independent Hotels

It’s no secret that guest loyalty drives revenue at hotels. Dedicated customers bring with them a number of advantages, as they’re more likely to book direct and tend to contribute a higher ancillary spend. Most importantly, they become invaluable assets to your ...

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Ritz-Carlton, Lake Tahoe Launches Kids’ Science Program

Ritz-Carlton, Lake Tahoe Launches Kids’ Science Program

The Ritz-Carlton, Lake Tahoe is kicking off the summer of 2017 with a new Ritz Kids initiative to teach young guests about energy and sustainability. The Ritz’s Energy Challenge and Sustainability Challenge are built around a Radio Flyer Model S Tesla for Kids—a battery-powered ride on car ...

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Outsourcing Linens Can Save Money, Water, and Energy

Outsourcing Linens Can Save Money, Water, and Energy

For hoteliers who are simultaneously concerned about the environmental impact of their laundry services, as well as the cost of doing laundry in-house, outsourcing their laundry may be the answer. According to Joe Ricci, president and CEO of TRSA—the association ...

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Creating a Smarter Hotel Kitchen

Creating a Smarter Hotel Kitchen

When running a hotel kitchen, there’s always room for improvement – whether it’s through reducing workplace injuries, meeting sustainability requirements, or simply cutting costs to increase your bottom line. In the quest for a smarter hotel kitchen, the following strategies ...

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The Economics of Off-Premise Laundry

The Economics of Off-Premise Laundry

One factor that hotel operators may be considering as they manage expenses is whether to operate on-premise laundry facilities or to outsource laundry through an off-premise service. While operating an on-premise laundry facility has its benefits, off-site facilities give hotel ...

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