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How Texting Is Changing Hotels’ Internal Communications

How Texting Is Changing Hotels’ Internal Communications

Communicating with hotel staff while on-property—whether they are on the grounds or in a guestroom—has long been a challenge for hoteliers. Telephones, radios, and email each have their own limitations. Housekeeping staff, for example, aren’t sitting in front of a ...

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How to Face Fallout from a Data Breach

How to Face Fallout from a Data Breach

Chris Zoladz founded Navigate LCC, an information protection privacy consultancy, eight years ago to help clients create and refine data breach response plans. According to Zoladz, when a hotel is victim to a cyber attack, it can take anywhere from ...

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Top 10 Hotel Technology Trends to Watch

Top 10 Hotel Technology Trends to Watch

Hotels are exploring innovative technologies to better serve guests throughout their stay and help them remain top of mind with consumers. Chains, in particular, are making large-scale technology investments to enhance their own competitive advantage. With the promise of creating ...

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Six Practical Tips for Recruiting Top Talent

Six Practical Tips for Recruiting Top Talent

Employees are the most important investment a hotelier can make in his or her business. By focusing on hiring employees who pay attention to detail and have a positive attitude, hoteliers can ensure that their staff is eager to face ...

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High School Gives Students an Early Start in Hospitality

High School Gives Students an Early Start in Hospitality

You can see it on their faces. Thanks to an introduction to hospitality and tourism in high school, these savvy, motivated teens and twentysomethings are on their way to a bright future in the hospitality industry. Seattle’s Chief Sealth International ...

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