Tag: J.D. Power
J.D. Power Survey of Consumer Sentiment Stresses Need for Empathy and Consistency from Travel...
Discussing with LODGING the survey-based reports and webinars J.D. Power continues to generate in a quickly changing travel industry scenario, Andrea Stokes admits that...
J.D. Power: Many Hotel Apps and Websites Lag in User Experience
When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
J.D. Power: Quality of Sleep Is Critical To Guest Experience
COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...
J.D. Power: Travel Industry Apps Lag in User Satisfaction
COSTA MESA, Calif.—As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short...