Tag: J.D. Power
J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies
TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
J.D. Power Releases 2020 Hotel Rankings and Guest Satisfaction Index
TROY, Mich. — A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas, and...
J.D. Power Survey of Consumer Sentiment Stresses Need for Empathy and Consistency from Travel...
Discussing with LODGING the survey-based reports and webinars J.D. Power continues to generate in a quickly changing travel industry scenario, Andrea Stokes admits that...
J.D. Power: Many Hotel Apps and Websites Lag in User Experience
When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
