Tag: J.D. Power
J.D. Power: Guest Satisfaction With Food and Beverage, Maintenance at Third-Party Managed Hotels Declines
TROY, Michigan—According to the J.D. Power 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark, guest satisfaction declined significantly year over year in the...
J.D. Power: 2025 NAGSI Study Shows Hotel Guests Want Smart TVs, Good Hotel Mobile...
TROY, Michigan—Hotel guests in every segment feel they are getting better value for their travel dollar, and according to the J.D. Power 2025 North...
J.D. Power: Guest Satisfaction at Third-Party Managed Hotels Significantly Improves
TROY, Michigan—According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the...
J.D. Power: 2024 NAGSI Study Shows Travelers Are Paying More for Hotel Rooms
TROY, Michigan—With an average daily rate (ADR) for a U.S. hotel room of $158.45 in May 2024—the second-highest month ever behind $159.01 in October...
J.D. Power: Travel Apps Lag Behind Those of Other Industries
TROY, Michigan—Travel apps and websites rely on digital tools used by travelers, including QR codes used to board planes to rental car locations and...