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Hotel front-desk face mask

J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies

TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
Hotel guest arriving in guestroom.

J.D. Power Releases 2020 Hotel Rankings and Guest Satisfaction Index

TROY, Mich. — A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas, and...
J.D. Power survey

J.D. Power Survey of Consumer Sentiment Stresses Need for Empathy and Consistency from Travel...

Discussing with LODGING the survey-based reports and webinars J.D. Power continues to generate in a quickly changing travel industry scenario, Andrea Stokes admits that...
hotel apps and websites

J.D. Power: Many Hotel Apps and Websites Lag in User Experience

When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
Sleep - guest experience - guest comfort score

J.D. Power: Quality of Sleep Is Critical To Guest Experience

COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...