Home Tags J.D. Power

Tag: J.D. Power

Business traveler using a hotel app

J.D. Power: Travel Industry Apps Lag in User Satisfaction

COSTA MESA, Calif.—As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short...
front desk

Four Takeaways from J.D. Power’s Guest Satisfaction Study

Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
Service scores / guest satisfaction / J.D. Power

J.D. Power Reports Higher Guest Satisfaction Across Hotel Segments

COSTA MESA, Calif.—Across the board, hotels are making their guests happier than ever, according to the newly released J.D. Power 2018 North America Hotel...
Loyalty - reward

J.D. Power Rates Guest Satisfaction of Hotel Loyalty Programs

COSTA MESA, Calif.—A key driver of hotel loyalty member satisfaction is having a diverse portfolio of reward options, according to the J.D. Power 2017...
CLOSE
CLOSE