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Robert Mandelbaum and Christie Berlin

Robert Mandelbaum is director of research information services for CBRE Hotels Research. Christie Berlin is a hospitality facilities and sustainability executive with more than 15 years of experience.
key to guest satisfaction

Trends in Maintenance Spend: Expenditures Are Rebounding in an Area That is Key to...

While hotel industry revenues and profits are rising, guest satisfaction is declining. According to the J.D. Power 2022 North America Hotel Guest Satisfaction Index Study, the increase in industry fundamentals has not been met...