Tag: guest experience
Report: Digital Transformation Is a Key Differentiator for Hoteliers
SOUTHLAKE—The digital transformation of the hotel guest experience will be a major competitive advantage for hoteliers in 2018, according to a new report from...
Hoteliers Look to Streamline and Integrate Technologies at HITEC
With nearly 400 exhibitors at this year’s Hospitality Industry Technology Exposition and Conference (HITEC) in Houston, it was clear that the current hospitality technology...
Expedia Study Reveals Hotel Guests’ Top Annoyances
BELLEVUE, Wash.—A recent study conducted on behalf of Expedia by Northstar Research Partners takes a deep dive into what behaviors and situations annoy travelers...
Five Ways Hotels Can Use AI to Generate Bookings and Improve Service
Hotels are using AI and Big Data to connect with guests in new ways and to surpass guests' expectations. While these technologies are impacting...
Seven Tips to Keep Employees Happy and Drive Guest Satisfaction
Culture impacts nearly everything in business. This is especially true in the hospitality industry, where each employee interaction with a guest is a moment...
