Tag: guest experience
Four Takeaways from Gensler’s Hospitality Experience Index
Today’s travelers want much more than just service with a smile, and Gensler’s Hospitality Experience Index has found patterns in how guests interact with...
Bringing Connectivity to Common Hotel Dead Zones
Hotels rely on guest satisfaction. Travelers expect uninterrupted connectivity, and to make guests happy and increase the chances of them rebooking, a hotel must...
Hilton Creates Location-Based App Feature With Recommendations from Local Hotel Staff
MCLEAN, Va.—Hilton this week introduced Explore, a new feature of the Hilton Honors mobile app that gives Hilton Honors members a tool for exploring...
Using Digital Menus to Upsell F&B and Level-Up Guest Experience
Today’s dining options for hotel guests span beyond nearby restaurants and the property’s F&B offerings to include app-powered food delivery services like GrubHub, Uber...
The New Wave of Hotel Customization
Over the last few years, the hotel business has attracted investment interest in all corners of the world. Yet the question remains: how should...