Tag: guest experience
Three Technology Investments Hoteliers Should Consider for 2019
Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world.
Your favorite song would begin playing when...
Three Ways Luxury Hotels Can Use Technology To Improve Service
As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
Behind the Wheel
Between planes, trains, rental cars, bike shares, and ridesharing apps, travelers have more options than ever for getting from point A to point B....
Study Reveals How to Bridge the Personalization Gap to Meet Traveler Demands
Warren, N.J.—Emerging technologies have created opportunities for those in the hospitality industry to offer seamless, context-relevant, and personalized experiences. However, a new survey commissioned...
Four Takeaways from Gensler’s Hospitality Experience Index
Today’s travelers want much more than just service with a smile, and Gensler’s Hospitality Experience Index has found patterns in how guests interact with...