Tag: career
How to Hire the Best Front-Desk Team
The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
Ask Anthony: What Does It Take to Get Your Resume Seen?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Extended Stay America Creates an App to Engage its Associates
CHARLOTTE, N.C.—Extended Stay America, a hotel owner/operator in North America, recently debuted its new MyESA mobile app for associates. Optional for team members, the...
On the Move: This Week’s Comings and Goings
Fred Grapstein has been elected as the new chairman of the Hotel Association of New York City. Grapstein, executive vice president of Vornado Realty Trust’s...
Hilton and Cengage Help Employees Earn a High School Diploma
Many hospitality workers are fortunate to receive higher education–however, a percentage of workers who never completed high school are often left without access to...