AUSTIN, Texas—EOS Hospitality standardized its hotels and resorts on Oracle Hospitality OPERA Cloud Property Management System (PMS). EOS properties such as the Lake Austin Spa Resort and The Perry Hotel in Key West will have real-time access to data to streamline front and back office operations, reduce tasks, and enable staff to provide more personalized services to guests.
“As the owner and operator of nearly fifty hotels and resorts across the country, EOS Hospitality needed a technology platform that could evolve with the properties’ unique needs across a diverse array of markets,” said Simon Mais, CEO, EOS Hospitality. “Oracle’s value-oriented OPERA Cloud has helped evolve our processes and is overall a better user system for our employees.”
From spa resorts to RV camping destinations, OPERA Cloud provides staff with the analytics, customized reporting, and insights they need to meet the needs of their customers.
Additionally, OPERA Cloud provides EOS with several features, including flexible rate and inventory control options, as well as access to APIs pre-integrated through the Oracle Hospitality Integration Platform (OHIP). For example, the Lake Austin Spa Resort is integrating Duetto with OPERA Cloud to generate dynamic pricing and insights for resort staff. Combined, staff can review sensitive guest data safely and accurately in real-time.
“EOS is constantly expanding their portfolio of hotels and concepts into new markets and needed a technology and data platform that could adapt with them while maintaining their commitment to service excellence,” said Alissa Hendel, vice president owner advocacy, Oracle Hospitality.