Duty of Reasonable Care

While there is no law that considers hotels the ensurers of guests’ well-being, there is a duty under the law for hotels to provide reasonable measures to protect guests’ safety and privacy. “This has been the tenet for the hotel industry for 50 years now, that they have the duty to provide reasonable care for the safety and security and privacy of their guests,” explains Chad Callaghan, principal of Premises Liability Consultants. Under law, reasonable foreseeability of physical harm creates such a duty, and is typically used in cases where a plaintiff is still harmed in some way, but there is no liability involved.

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